Shipping policy
SHIPPING POLICY
Processing Time
All items are made to order just for you.
Orders are typically processed within 2–4 business days before shipping. During peak times (holidays, sales), processing may take slightly longer.
Shipping Locations
We currently ship within the United States only.
Shipping Time
Once your order has shipped, estimated delivery time is:
-
United States: 3–7 business days
Please note that these are estimates and not guaranteed.
Shipping Rates
We offer a flat rate shipping fee of $4.99 on all orders within the United States.
Shipping rates are subject to change at any time without notice.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.
Delays & Carrier Issues
We are not responsible for delays caused by shipping carriers, weather, or other factors outside our control.
If your package appears delayed or stuck in transit, please contact us and we will do our best to assist.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us as soon as possible—we may be able to update it if the order has not yet entered production.
Lost or Stolen Packages
If your package is marked as delivered but cannot be found, please check with your local carrier or neighbors first.
We are not responsible for lost or stolen packages once delivery has been confirmed by the carrier, but we will do our best to help you locate your order.
Damaged Items
If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging. We will arrange a replacement or refund.
Contact Us
If you have any questions about your order, please reach out:
Your Success Story Co
Email: support@yoursuccessstoryco.com
Response time: 1–2 business days