Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Your Success Story Co! The terms "we", "us" and "our" refer to Your Success Story Co. Your Success Story Co operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Your Success Story Co is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://yoursuccessstoryco.com/policies/privacy-policy). If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent that all information provided is accurate and complete.
You are responsible for maintaining the security of your account and all activity under it.
SECTION 2 - OUR PRODUCTS
We have made every effort to accurately represent our products. However, colors and appearance may vary depending on your device.
We do not guarantee that products will meet your expectations or appear exactly as shown.
All products are made to order. Because of this, slight variations in placement, color, or appearance may occur and are not considered defects.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.
Orders are processed quickly after purchase. Cancellation or modification requests must be made within a short time frame and cannot be guaranteed once production has begun.
If we cancel or modify an order, we will attempt to notify you using the contact information provided.
Your purchases are subject to our Refund Policy (https://yoursuccessstoryco.com/policies/refund-policy).
SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price at the time of purchase.
You agree to provide accurate payment and account information and authorize charges to your payment method.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control.
Once items are transferred to the carrier, risk of loss passes to you.
SECTION 6 - RETURNS & EXCHANGES
Because all items are made to order, we do not accept returns or exchanges for change of mind, incorrect selections, or buyer’s remorse.
If an item arrives damaged, defective, or incorrect, contact us within 5 days of delivery with photo evidence. We will provide a replacement or refund as appropriate.
Please refer to our Refund Policy (https://yoursuccessstoryco.com/policies/refund-policy) for full details.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this site is owned by Your Success Story Co and protected by intellectual property laws. You may not use any content without permission.
SECTION 8 - OPTIONAL TOOLS
We may provide access to third-party tools "as is" without warranties. Use of these tools is at your own risk.
SECTION 9 - THIRD-PARTY LINKS
We are not responsible for third-party websites or content accessed through our Services.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Your Success Story Co is powered by Shopify. However, all purchases are made directly with us, and Shopify is not responsible for transactions.
SECTION 11 - PRIVACY POLICY
All personal information is subject to our Privacy Policy (https://yoursuccessstoryco.com/policies/privacy-policy) and may also be subject to Shopify's Privacy Policy (https://www.shopify.com/legal/privacy).
SECTION 12 - FEEDBACK
Any feedback you provide may be used by us without restriction or compensation.
SECTION 13 - ERRORS AND OMISSIONS
We reserve the right to correct errors or inaccuracies and cancel orders if needed.
SECTION 14 - PROHIBITED USES
You may not use our Services for unlawful or harmful purposes.
SECTION 15 - AGENTS
15.1 This section applies if automated tools ("Agents") access the Services.
15.2 Agents must properly identify themselves.
15.3 We may restrict Agent access.
15.4 Agents must not bypass security or misrepresent activity.
SECTION 16 - TERMINATION
We may terminate access to the Services at any time.
SECTION 17 - DISCLAIMER OF WARRANTIES
Services and products are provided "as is" without warranties of any kind.
SECTION 18 - LIMITATION OF LIABILITY
We are not liable for damages resulting from use of our Services or products.
SECTION 19 - INDEMNIFICATION
You agree to indemnify and hold us harmless from claims arising from your use of the Services.
SECTION 20 - SEVERABILITY
If any provision is invalid, the remaining provisions remain in effect.
SECTION 21 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.
SECTION 22 - ASSIGNMENT
We may assign these Terms; you may not without consent.
SECTION 23 - GOVERNING LAW
These Terms are governed by the laws of the State of North Carolina, United States.
SECTION 24 - HEADINGS
Headings are for convenience only.
SECTION 25 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services means you accept changes.
SECTION 26 - CONTACT INFORMATION
Your Success Story Co
Email: support@yoursuccessstoryco.com
Response time: 1–2 business days